Can I request a new AI model?

Yes. Send the model name, documentation link, and one or two example prompts.

I paid via InstaPay but have not been upgraded. What should I do?

Send the InstaPay transaction ID to contact@droprompt.com and the team will resolve it as quickly as possible.

We read every message

Tell us what needs attention.

Q: How long until I get a reply?

droPrompt usually replies within 24 hours, often sooner during Cairo working hours. English and Arabic messages are handled directly by the team.

Q: What should I include for a bug report?

Include what you expected, what happened instead, the model you were targeting, and a screenshot if possible.

Questions, bugs, billing, model requests, partnership ideas — send it here. Add a screenshot when visual context matters; it helps us reproduce issues in one pass.

Message form

Send the context.

Short is fine. If something is broken, tell us what you expected and what happened instead.

24h reply

Message sent.

Thanks — we’ll get back to you soon.

Common questions

How long until I get a reply?

Usually within 24 hours, often sooner during Cairo working hours. English and Arabic are both welcome.

What should I include for a bug report?

Tell us what you expected, what happened instead, and the model or feature you were using. A screenshot helps a lot.

Can I request a new model?

Yes. Send the model name, docs link, and a couple of example prompts you want supported.

I paid via InstaPay but was not upgraded.

Email the transaction ID to contact@droprompt.com and we’ll check it manually.