Refund Policy

droPrompt does not offer refunds on subscription payments, for any plan, at any time, once a payment has been successfully processed by our payment provider.

This applies equally to first payments and renewal payments, and to monthly and yearly billing cycles alike. It applies whether you've used your plan heavily, lightly, or not at all during the billing period.

The only situations we handle outside this policy are genuine billing errors — a duplicate charge, a wrong amount, or a charge after a successful cancellation. See Section 3, below.

This isn't a policy we apply carelessly — it reflects how payment processing actually works, and we'd rather be upfront about it than hide behind vague legal language.

• Processing fees are deducted the instant you pay, not when we decide to keep the money. Every card and InstaPay payment passes through a payment gateway and, behind it, a bank or card network. Those parties take their processing fee — interchange, gateway, and currency-conversion costs — the moment the transaction clears. That fee is charged whether or not the payment is later refunded.
• Refunding a charge doesn't refund the fee. When a payment is reversed, our payment provider typically keeps its processing fee regardless — so a refund costs us the full subscription amount plus the fee we already paid to accept it in the first place. There's no step in that chain where we can claw the fee back; it's gone before the money ever reaches our account.
• Access is delivered immediately and in full. The moment your payment clears, your plan's credits, models, and features unlock instantly — there's no shipping delay, no partial delivery. Unlike a physical product, there's nothing physical to return, and the service you paid for was available to you from second one.
• A no-refund policy keeps prices lower for everyone. If we priced in an expected rate of refunds and lost processing fees, every plan would cost more to cover it. Treating payments as final lets us keep droPrompt priced the way it is — instead of every paying user quietly subsidizing the ones who ask for their money back.

A no-refund policy is about payments that were charged correctly — it isn't a shield against our own mistakes. If any of the following happened to your account, we'll investigate and fix it:

• Duplicate charge — you were billed twice for the same billing period
• Wrong amount — the charge doesn't match the price shown at checkout for your plan
• Charged after cancellation — you cancelled before the renewal date but were billed anyway
• Unauthorized transaction — your payment method was used without your permission, confirmed by our payment provider

To report one of these, contact us with your account email and the date of the charge. This is a correction process for our errors, not an exception to the no-refund policy for change-of-mind requests.

You may cancel your droPrompt subscription at any time from your account dashboard. Cancellation is immediate and requires no paperwork or support request.

What happens when you cancel:

• You will not be charged for any future billing periods
• You retain full access to all features of your current plan until the end of your paid billing period
• Your account will automatically downgrade to the free tier at the end of the billing period
• Your saved prompt history is preserved for 30 days after downgrade, giving you time to re-subscribe or export

Cancelling your subscription does not trigger a refund for the current billing period — per Section 1, subscription payments are final. Cancellation simply stops your next charge from happening.

If you believe you have been incorrectly charged or do not recognise a charge from droPrompt, please contact us immediately before filing a dispute with your bank or card issuer — see Section 3 for the billing errors we do correct.

We can usually resolve genuine billing concerns quickly and directly. Filing a chargeback without first contacting us may result in your account being suspended pending investigation, and does not change the no-refund policy for correctly processed charges.

All payment processing is handled securely by our payment provider. If a dispute is filed through your card issuer, we will provide transaction records — including proof of when and how the charge was processed — to assist in the resolution process.

droPrompt respects and upholds your rights as a consumer under Egyptian law. Nothing in this Refund Policy limits or excludes any rights you have under the Egyptian Consumer Protection Law No. 181 of 2018.

If you have a concern that our policies do not address, we encourage you to reach out to us directly before seeking external remedies. We are committed to resolving all issues fairly.

For billing errors, payment questions, or consumer concerns, please get in touch with our team:

• Contact form: droprompt.com/contact
• Location: Egypt, Arab Republic of Egypt
• Response time: We aim to respond to all enquiries within 1–2 business days

When contacting us about a charge, please include your registered email address and the approximate date of the charge you are enquiring about. This helps us locate your account and investigate quickly.