Refund Policy

droPrompt operates on a no-refund basis. All subscription payments are final and non-refundable. This includes, but is not limited to:

• Monthly and annual subscription fees for all plans
• Renewal payments
• Partial months or unused days remaining in a billing period after cancellation
• Prompt generation credits that have been consumed, partially or fully
• Add-on purchases or one-time payments

This policy exists because each subscription payment is applied instantly to costs that cannot be clawed back — AI model API calls are billed by the providers as soon as they are made, payment processors deduct their fees immediately, and commissions are paid out in real time.

The only circumstances under which droPrompt may issue a refund are cases of prolonged, verifiable service unavailability caused by droPrompt itself, including:

Refunds under these exceptions are pro-rata — limited to the portion of the billing period during which the service was unavailable or the error persisted. Each case is reviewed individually and approved at our discretion.

Refunds are not granted for: service degradation (slowness, occasional errors), feature unavailability, changes to our product or pricing, compatibility issues with third-party tools, or dissatisfaction with AI model outputs.

If you believe you qualify for a refund under the service outage exception above, please contact us through our contact page with the subject "Refund Exception Request". Include:

• The email address associated with your droPrompt account
• The date and amount of the charge
• A clear description of the outage or error you experienced, including timestamps and any supporting evidence (screenshots, error messages)

We will review your request and respond within 3 business days. Approved refunds are processed to the original payment method within 5–10 business days.

You may cancel your droPrompt subscription at any time from your account dashboard. Cancellation is immediate and stops future billing.

What happens when you cancel:

• You will not be charged for any future billing periods
• You retain full access to all paid features until the end of your current billing period
• Your account automatically downgrades to the free tier at the end of the billing period
• Your saved prompt history is preserved for 30 days after downgrade

Cancellation does not trigger a refund of any kind — the current billing period's payment remains non-refundable as explained in Section 1.

If you believe you have been incorrectly charged, please contact us before filing a dispute with your bank or card issuer. We can usually resolve billing concerns quickly and directly.

Filing a chargeback without first contacting us may result in your account being suspended pending investigation. Chargebacks that are found to be invalid after investigation will result in permanent account closure and referral to collections.

All payment processing is handled securely by our providers (Stripe, InstaPay). If a dispute is filed, we will provide transaction records to assist in the resolution process.

droPrompt respects and upholds your rights as a consumer under Egyptian law. Nothing in this Refund Policy limits or excludes any rights you have under the Egyptian Consumer Protection Law No. 181 of 2018.

Under this law, you are entitled to accurate and clear information about services before purchase, the right to fair treatment, and protection from misleading commercial practices. If you believe your consumer rights have been violated, you may contact the Egyptian Consumer Protection Agency (CPA) at cpa.gov.eg.

If you have a concern that our policies do not address, we encourage you to reach out to us directly at droprompt.com/contact before seeking external remedies. We are committed to resolving all issues fairly.

For any billing questions or concerns, please reach out:

• Contact form: droprompt.com/contact
• Location: Egypt, Arab Republic of Egypt
• Response time: We aim to respond within 1–2 business days